FAQ for Daycare Centre Managers
Yes we do, everything complies to the Childcare Regulations and you can read our policy here
Yes we offer complimentary staff photos on the day. If you are holding your photo days over 2 or 3 days, please advise us and the staff which day you prefer the staff photos to be taken. This gives the staff the opportunity to make themselves beautiful on that day
Yes, the centre will receive complimentary 10x8” prints of each room photo as well was complimentary 6x4" or 5x7” prints of each of the staff members. Staff do not receive complimentary copies of room or staff photos individually.
The parents are requested to contact us directly, but if they do bring their grievance to you, please direct them to us via email.
We don’t use a set backdrop. The children are photographed wherever they are playing. Inside or outside it doesn’t matter. This makes the children more comfortable and the photography is a more seamless part of their day
Ordering is all online. We will provide you with a notice to give to each parent which will direct them to the online ordering system. All orders are made and paid for online which means that you do not have to handle any forms or money. The order cut off date will midnight 3 days before your photo day. We ask the centre to promote the day and order by date to ensure all parents have the opportunity to place an order.
Late orders may be placed online from midnight until 9am on the day of the photos, if parents have missed placing an order online. An additional charge applies for late orders. No late orders will be accepted after 9am and all orders must be prepaid in full.
Yes, if you have chosen a composite group photo at least one photo will be taken of each child, so they will be able to choose from Package 1, Package 3, Package 8, 9 or 10 or any of the individual products available. However, if you have chosen a physical group photo only individual images are taken of those children who have placed an order. Late orders are priced at a higher rate.
We shoot to order. Only children who have placed an order or who have been given parent/guardian permission to be photographed for their room group photo will be photographed on the day. No exceptions.
If you have children that are not to be photographed for any reason, please let the photographer know on the day. We will ensure that no photos are taken of the child and that the child is not included in the group photos.
We understand and respect privacy concerns around centres providing class rolls to pre-populate consent lists. To remove the need for centres to supply class rolls, the process will now be as follows:
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Whippersnappers will provide each centre with a blank room-based permission list, along with clear information for families to review before providing consent.
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These permission lists will be supplied at the same time as photo day advertising materials, approximately four weeks prior to the photo day.
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The centre will record the names of children attending on the photo day(s) and ask parents or guardians to sign YES or NO to consent for their child to be photographed for inclusion in the room group photo.
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Centres will return the completed permission lists to Whippersnappers two (2) days prior to the scheduled photo day(s).
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On photo day, only children who have placed an order or who have provided written consent via the permission lists will be photographed.
We do not require any staff to be assigned to us. We simply ask the staff in each room to identify the children and we then get on with photographing. Staff may be required to wipe noses/faces and in some instance change the children’s outfits if requested by the parents. We aim to make the day as stress free as possible for your staff.
Our usual start time is 8am. This allows families with school aged children to take advantage of the sibiling package. We normally finish by 11am to allow the children to get on with their day/sleeps. Whilst the normal operating hours are 8-11am we can customize the time to meet the centres requirements.
We generally work on the following method, however we are quite flexible to accommodate your needs.
0 - 90 registered families = 1 Photo day
90 - 120 registered families = 2 Photo days
120+ registered families = 3 Photo days
We shoot both physical group photos (where the children are in a group) and composite group photos (a head shot of each child in the group). The centre chooses which style of group photo they would like when booking their photo day. A centre may also choose not to have room group photos.