FAQ for Parents
You can place your order via the online ordering system here www.whippersnappers.com.au/orders and follow the instructions.
Yes you are able to order individual prints and group photos. Simply select "NO" when asked if you are ordering a package on the order form and progress through the pages until you get to the product that you would like to order.
Please contact us via the contact form rather than calling so that we have a record of your request.
If you have a specific outfit or any other requirements for your child, please let their carer on the day know and they will ensure your child is prepared for their photos.
All photos are guaranteed to be delivered to the daycare within five weeks from the photo date. PLease check your confirmation email for accurate delivery dates
If you ordered a digital download package - Package 11 or Package 12 - or a digital download add on.
The link will be emailed to your registered email address on your order within 48hrs of the packages being delivered to the centre.
For accurate dates, please check your confirmation email.
Please also check your junkmail as we have no control over what your email provider will classify the email as for you.
Yes you are able to order more products via the website once you have received your package.
NO! Absolutely not too late. You can order the digital download add on online at Orders and select your centre. The option to order the digital download add on is at the bottom of the first page.
Yes, a package is a product that you can re-order.
We understand that we sometimes may not capture your child as you expect and this happen for a number of different reasons. You can contact us at admin@whippersnappers.com.au and we will work through the issue with you. Please don’t contact your daycare centre as they will direct you to us anyway
Depending on the circumstances, retakes may be offered after due consideration.
A re-order can be processed within one week, postage time can vary on top of this time.
Children who do not attend the centre during photo days are welcome to come along and have their photo taken on one of the days that suit. If your centre has chosen a group photo (where all the children are together) please bring your child in around the advertised time for their group photo if you would like them to be included.
Absolutely. We start at 8am, so you are able to bring in school aged children before you take them to school.
Your child can be dressed in normal daycare clothes or if you prefer you may dress them in other clothes. The choice is yours.
If you come in on the day and have forgotten to place an order, you will be able to place a late order online between midnight an 9am on the day of photos. An additional charge applies for late orders. No late orders will be accepted after 9am and all orders must be prepaid in full.
Only if your centre chose the composite group photo. If your centre chose a physical group photo there will not be an individual image of your child. If it was a composite group photo, you will be able to choose from Package 1, 3, 8, 9 or 10 or any of the individual products available. Late orders are priced at a higher rate.
We will remove minor blemishes and bruises unless the parent has specifically requested for them to be left. We will always check with centre staff to ensure we are not removing birth marks etc.
If this situation arises will refund of your order amount.
Notify the centre that your child is unwell and will not be attending and we will refund your order amount.